Customer Support Agent: Handle Inquiries & Resolve Issues

I’m looking for a customer support agent to handle live chat, email, and phone inquiries for my e-commerce store. The ideal candidate should be patient, detail-oriented, and able to provide prompt and professional responses to customers.

Responsibilities:

• Respond to customer inquiries via email, live chat, and phone
• Resolve order-related issues, refunds, and complaints
• Provide product recommendations and troubleshooting assistance
• Maintain records of customer interactions
• Escalate complex issues to the appropriate department

Requirements:

• Excellent written and verbal communication skills
• Previous experience in customer service (preferably in e-commerce)
• Ability to multitask and stay calm under pressure
• Familiarity with CRM software (e.g., Zendesk, Freshdesk) is a plus

Availability to work at least 20 hours per week